In order to remotely control your computer, your My PC Clinic technician has asked you to download and run the TeamViewer program. Please click on the blue arrow and run the program. Windows may ask you to confirm and if you are sure, please answer yes.
We use this program because it does not provide a permanent connection but allows us to view your computer remotely instead of having to do so in person. If you ever feel uncomfortable you can break the connection by closing the program. Thank you for trusting us to fix your computers with this remote tech support system.