Last week a gentleman brought in a gorgeous 27” iMac All in One and he was (as is normally the case when a customer’s computer has problems) very irritated with Apple. The video had been having issues for some time and it finally died. Even though he made several calls into Apple Tech Support, they allowed the problem to linger and he was now 30+ days out of warranty. At the end of his rope and fed up with Apple he brought the computer to My PC Clinic to work our magic.
We quickly diagnosed the issue as a failing video card and began to research the correct replacement part to get this customer back up and running. In our search, we discovered that his model was under a recall for the failing video card! Apple describes possible symptoms to include that the “computer’s display to appear distorted, white or blue with vertical lines, or to turn black.” Despite numerous calls, Apple Support never let him know about the recall and he was now prepared to spend whatever it took to get the machine functioning again. Though we could have charged him to quickly repair his computer, we instead informed our client about the recall and suggested he bring the print out of the recall with the unit into the Apple store to get it fixed for free. Our goal is to help every My PC Clinic customer, even if it means telling them how to avoid paying for necessary repairs.
If you or someone you know is having similar video issues an iMac, visit this link to learn more if it is included in the recent recall: http://support.apple.com/kb/TS5167